Return & Refund Policy – Luxera Store

Effective Date: April 1, 2026

At Luxera Store, we want you to be completely satisfied with your purchase. If you are not happy with your order, we offer a straightforward return and refund process.

1. Eligibility for Returns

You may request a return or refund if:

• The item is unused, unworn, and in its original condition.
• The item is returned within 30 days of delivery.
• The original packaging, tags, and accessories are included.

Items not eligible for return:

• Personalized or customized items.
• Final sale or clearance items (if indicated).
• Damaged due to misuse or mishandling.

2. How to Return an Item

1. Contact our support team at support@luxerastore.com to request a return.
2. Provide your order number and reason for return.
3. Ship the item back to the address provided by our support team.

Note: Customers are responsible for return shipping costs unless the return is due to a defective or incorrect item.

3. Refund Process

• Once your return is received and inspected, we will notify you via email of the approval or rejection of your refund.
• Approved refunds will be processed within 7–10 business days to your original payment method.
• Shipping costs are non-refundable unless the return is due to an error on our part.

4. Exchanges

• We currently offer exchanges only for defective or incorrect items.
• For exchanges, contact support@luxerastore.com with your order details.

5. Damaged or Incorrect Items

• If you receive a damaged or incorrect item, please contact us within 7 days of delivery.
• Include photos of the item and packaging to help us process your request quickly.

6. Contact Us

For any questions about returns or refunds, reach out to our customer support:

Email: support@luxerastore.com
Address: Luxera Store, 123 Fashion Avenue, Los Angeles, CA, USA